Passwords are randomly generated and cannot be changed for security reasons. We will attach your login information to the bottom of every Members' Only email for your convenience.

We put your login information at the bottom of every Members' Only email. If you don't see your information, or you aren't receiving our emails, please contact support.

There are a few potential issues that can cause this:

1. Your school/district may block our webinar platform. If this is the case, contact your IT team and ask them to remove the firewall on our webinar host. 
2. Your internet connection may not be strong enough. Streaming live video takes a large amount of data, and if your internet connection is not strong enough, you may have difficultly logging on to a live webinar or event. You can attempt to reconnect to the webinar by refreshing the page or clicking the Reconnect button built into the webinar platform.

We always try to provide an On-Demand or Replay version of any of our live trainings, so if connection issues have caused you to miss a training you have registered for, simply contact support and we will give you access. 

Repertoire does not natively send any emails. This is usually caused by a default mail-handler issue. Here is an article with more information about sending email from Repertoire. 

If you have any further questions or need more assistance in setting up your email, please contact support.

Absolutely. You can schedule a call with Justin at justinscalendar.com, or you can contact our support team with any issues you come across.